All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at [email protected]

Authentication ? Operational
B2C Banking Operational
Cards ? Operational
Digital Banking ? Operational
Identification ? Operational
Lending ? Operational
Payments ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PSD2 VENDOR MAINTENANCE Jun 24, 2025 20:00-21:00 CEST

There is a maintenance that is scheduled by our Vendor for PSD2. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services. Short disruptions in PSD2 services can occur during that time window.

Customer Impact:

• Customers might not be able to receive account information via Third Party Providers.
• Payments initiated via Third Party Providers might not be possible for end customers.

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Posted on Jun 12, 2025 - 11:15 CEST

PLANNED MAINTENANCE FOR SOLARIS API SERVICES Jun 29, 2025 22:00 - Jun 30, 2025 00:00 CEST

A Planned Maintenance for Solaris API Services has been scheduled on 29th of June 2025 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Posted on Jun 12, 2025 - 16:45 CEST
Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform
Jun 5, 11:35 CEST
Jun 11, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 06:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform
Jun 10, 16:38 CEST
Jun 10, 2025
Planned Provider Maintenance for Lending & Identification Services
Completed - The scheduled maintenance has been completed.
Jun 10, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 20:30 CEST
Scheduled - A Planned Maintenance on one of our service provider responsible for Solaris Lending & Identification services has been scheduled for June 10, 20:30 - 23:00 CEST. The maintenance will have a direct impact on our production environment and we might receive errors on endpoints, related to the following services:

• Consumer Splitpay
• Freelancer Splitpay
• Bankident
• Bankident+

Partner Impact:
• Partners may observe increased API errors related to dependent provider for Splitpay & Bankident related endpoints.

Customer Impact:
• Customers may not be able to finish the on-boarding process for Splitpay & Bankident products or be presented with application error messages when applying for the services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.

Impacted endpoints:
• All endpoints for the lending products Splitpay & Bankidenton-boarding and servicing will be affected

API Reference Documentation: To understand more about the impacted services please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/lending/splitpay/
• https://docs.solarisgroup.com/api-reference/lending/loans/
• https://docs.solarisgroup.com/guides/kyc/#bankident

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.

In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
May 28, 15:50 CEST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
IDnow Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 10:00 CEST
Scheduled - A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris

In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform
May 26, 12:56 CEST
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

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